If you have received a DHL Left Card please complete the
below form and submit it for your shipment to be processed
for redelivery or self collection.
DHL will make every attempt to redeliver your shipment as soon as possible.
DHL's delivery service is Monday to Friday 08.00-17.00;
you should provide DHL a business address for redelivery.
Redelivery of your shipment will occur between these hours.
Requests received after 6pm AEST will not be actioned until the following business day.
Please complete the Left Card Form below:
Address Card was left at:
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Option 3 : Redelivered to the same address
- Redelivery to CBD areas will take place within 24 business hours.
- Redelivery to most Regional areas will take place within 48 business
hours, dependant on your location.
- Shipments containing high value commodities such as computers, electronics
and bank documents can not be left without someone signing for the shipment.
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Option 1 : Deliver to an alternative Business address
- Depending on the location of the alternative address the shipment
may need to be moved to another facility.
- Redirection will incur additional transit time to the times quoted below:
- Redelivery to CBD areas will take place within 24 business hours,
- Redelivery to most Regional areas will take place within 48 business hours,
depending on the location of the alternative address
Alternate Business Address
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Option 2 : Hold for collection at the nearest DHL facility
- DHL Operation Facility standard operating hours for Customer
collection are 09.00-17.00 M-F only.
- Your shipment will be available for collection the next business day.
- DHL will call, sms or email you when your shipment is available for
collection and advise the nearest DHL Facility.
- You or your authorised representative will need to provide photo
identification or proof of ownership of this shipment
e.g Drivers Licence, Passport or Australia Government issued ID.
- Please note, DHL Silverwater facility has moved
to a new location in Homebush Bay. Collections can be made at,
DHL Express Unit 1, 8 Hill Rd, HOMEBUSH BAY.
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Please select an Option for Hold for Collection* |
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| Please select the DHL Facility you wish to
self-collect. Refer to your Left Card* |
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