Online Left Card Form

If you have received a DHL Left Card please complete the below form and submit it for your shipment to be processed for redelivery or self collection.

DHL will make every attempt to redeliver your shipment as soon as possible.
DHL's delivery service is Monday to Friday 08.00-17.00; you should provide DHL a business address for redelivery.
Redelivery of your shipment will occur between these hours.
Requests received after 6pm AEST will not be actioned until the following business day.

Please complete the Left Card Form below:

Date* Choose Leftcard date
Airwaybill Number*
Your Contact Name*
Your Contact Phone Number*
Your Email Address*
Confirm Email Address*

Address Card was left at:

Company Name*
Street Number and Name*
Building (optional)
Suburb*
Postcode*
State*

Please choose a Redelivery option:*
  Option 1 : Deliver to an alternative Business address
  Option 2 : Hold for Collection at the nearest DHL facility
  Option 3 : Redelivered to the same address

Option 3 : Redelivered to the same address

  • Redelivery to CBD areas will take place within 24 business hours.
  • Redelivery to most Regional areas will take place within 48 business hours, dependant on your location.
  • Shipments containing high value commodities such as computers, electronics and bank documents can not be left without someone signing for the shipment.
Date you would prefer this shipment be redelivered* Choose new delivery date
If I am not home I give DHL the authority to leave the shipment and will sign the DHL Attempted Delivery card giving my permission:*
 Yes
 No
Please note that this is an "authority to Leave" for the current shipment only. If you require a permanent Authority to Leave, please complete the Authority to Leave section on the Left Card, sign it and leave it for the Courier to collect. We suggest leaving it on the front door where possible

All NET A PORTER shipments - NET A PORTER will not allow any shipments to be redirected to a new address or authority to leave. Your options are to either to collect from the DHL facility or someone must be available at original address to sign for the shipment. These are Net-a-Porter's terms and conditions.

All WIGGLE shipments - WIGGLE will not allow any shipments to be an authority to leave. Your options are to either redirect to a new business address, collect from a DHL facility or redelivery when someone is available to sign for the shipment. These are Wiggle's terms and conditions.

DHL Thanks you for your understanding.
Please advise where you will leave the signed card for the courier to collect and where you would like the shipment left:*

Option 1 : Deliver to an alternative Business address

  • Depending on the location of the alternative address the shipment may need to be moved to another facility.
  • Redirection will incur additional transit time to the times quoted below:
    • Redelivery to CBD areas will take place within 24 business hours,
    • Redelivery to most Regional areas will take place within 48 business hours, depending on the location of the alternative address
Alternate Business Address
Company Name*
Contact Name*
Contact Phone Number*
Street Number and Name*
Building/Department*
Suburb*
Postcode*
State*

Other Instructions*

Option 2 : Hold for collection at the nearest DHL facility

  • DHL Operation Facility standard operating hours for Customer collection are 09.00-17.00 M-F only.
  • Your shipment will be available for collection the next business day.
  • DHL will call, sms or email you when your shipment is available for collection and advise the nearest DHL Facility.
  • You or your authorised representative will need to provide photo identification or proof of ownership of this shipment
    e.g Drivers Licence, Passport or Australia Government issued ID.
  • Please note, DHL Silverwater facility has moved to a new location in Homebush Bay. Collections can be made at, DHL Express Unit 1, 8 Hill Rd, HOMEBUSH BAY.
Please select an Option for Hold for Collection*
 Self Collect
 Collection by an Authorised Representative
  • If you nominate an authorised representative to collect the shipment on your behalf, you must complete the Authority to Leave section on the Left Card.
  • The authorised representative must hand in the Left Card into the DHL Facility at the time of collecting the shipment. Please ensure your authorised representative provides photo identification.
    e.g. Drivers Licence, Passport or Australia Government issued ID.
    • Representative Name*
    Representative Contact Number*
    Street Number and Name*
    Suburb*
    Postcode*
    State*

Please select the DHL Facility you wish to self-collect. Refer to your Left Card*

     
 
 

To Track your shipment, please go to www.dhl.com.au