DHL Express

My DHL Choice

Dear Customer,

Welcome to the DHL Delivery Choice

You may have received a DHL proactive Email/SMS alert or DHL has a shipment on hold which requires address validation prior to re-delivery attempt.

Please select from the below choices, complete the below form and submit it for your shipment to be processed for redelivery as per your delivery choice.

Self collect your shipment next business day from your closest DHL service centre

Disclaimer: Only the person, to whom the shipment is addressed on the Waybill or their Authorised Representative, can collect this shipment from the DHL facility and must show photographic ID. Authorised identification acceptable to DHL is deemed as: AUST. Drivers Licence, Passport, Photo Credit card or AUST Government issued Photo ID. Your shipment will be available for collection the next business day for the facility chosen.

Please Select an Option for Hold for Collection*


Facility address:

Opening hours:

Please Complete the Shipment Info Below:

Re-direct your shipment to a business address

Disclaimer: If your shipment is from Net-a-Porter this option is not available. Please contact Net-a-Porter if you require redirection of original delivery address. Depending on the location of the alternative address the shipment may need to be moved to another DHL facility. Redirection will incur additional transit time to the times quoted originally. DHL's Redelivery service is available Tuesday to Friday 08.00-17.00. Requests received after 6pm AEST will not be actioned until the following business day. You should provide DHL with a business address for your redelivery if available. Redelivery to CBD areas will take place within 24 business hours, redelivery to most Regional areas will take place within 48 business hours, depending on the location of the alternative address.

Alternate Business Address

Please Complete the Shipment Info Below:

Re-deliver your shipment to the same address

Disclaimer: DHL's Redelivery service is available Tuesday to Friday 08.00-17.00. Requests received after 6pm AEST will not be actioned until the following business day. Redelivery to CBD areas will take place within 24 business hours. Redelivery to most Regional areas will take place within 48 business hours, dependant on your location. Shipments containing high value commodities such as computers, electronics and bank documents can not be left without someone signing for the shipment.

Redelivered to the Same Address


Please note that this is an "Authority to Leave" for the current shipment only.

All NET A PORTER shipments - NET A PORTER will not allow any shipments to be redirected to a new address or authority to leave. Your options are to either to collect from the DHL facility or someone must be available at original address to sign for the shipment. These are Net-a-Porter's terms and conditions.

All WIGGLE shipments - WIGGLE will not allow any shipments to be an authority to leave. Your options are to either redirect to a new business address, collect from a DHL facility or redelivery when someone is available to sign for the shipment. These are Wiggle's terms and conditions.

DHL Thanks you for your understanding.

Please Complete the Shipment Info Below:

Disclaimer: DHL excludes all liability for any misuse of My DHL Choice Online Form by a third party who is not the intended recipient of the DHL Alert in relation to the Undelivered Shipment.

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