Self collect your shipment next business day from your closest DHL service centre
Disclaimer: Only the person, to whom the shipment is addressed on the Waybill or their Authorised Representative, can collect this shipment from the DHL facility and must show photographic ID. Authorised identification acceptable to DHL is deemed as: AUST. Drivers Licence, Passport, Photo Credit card or AUST Government issued Photo ID. Your shipment will be available for collection the next business day for the facility chosen.
Please select an Option for Hold for Collection*
Re-direct your shipment to a business address
Disclaimer: If your shipment is from Net-a-Porter this option is not available. Please contact Net-a-Porter if you require redirection of original delivery address. Depending on the location of the alternative address the shipment may need to be moved to another DHL facility. Redirection will incur additional transit time to the times quoted originally. DHL's Redelivery service is available Tuesday to Friday 08.00-17.00. Requests received after 6pm AEST will not be actioned until the following business day. You should provide DHL with a business address for your redelivery if available. Redelivery to CBD areas will take place within 24 business hours, redelivery to most Regional areas will take place within 48 business hours, depending on the location of the alternative address.
Alternate Business Address
Re-deliver your shipment to the same address
Disclaimer: DHL's Redelivery service is available Tuesday to Friday 08.00-17.00. Requests received after 6pm AEST will not be actioned until the following business day. Redelivery to CBD areas will take place within 24 business hours. Redelivery to most Regional areas will take place within 48 business hours, dependant on your location. Shipments containing high value commodities such as computers, electronics and bank documents can not be left without someone signing for the shipment.
Redelivered to the same address
Disclaimer: DHL excludes all liability for any misuse of My DHL Delivery Online Form by a third party who is not the intended recipient of the DHL Card in relation to the Undelivered Shipment.
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